Client history is in one person's head
Clients have to repeat themselves, follow-ups are missed, and a package can run out without anyone noticing. I'd fix it with your own business system, in the three steps below.
What it looks like
- Past treatments, preferences and follow-ups are remembered, not written down.
- When one person is off, nobody knows what the client had last time.
- Packages and sessions left are tracked on paper.
How I'd fix it
Build a record for each client with visit history, notes and preferences.
Track packages and sessions left, and show the follow-ups that are due.
Send the owner a daily report of bookings and takings on their phone.
Your own business system
Stop juggling Excel sheets, WhatsApp groups and paper.
How much is admin costing you?
Move the numbers to match your business. Nothing is sent anywhere.
234 hours a month
QAR 9,360 a month
If a system gave back just a quarter of that, you'd save QAR 2,340 every month.
Based on 26 working days a month.
Talk through your numbersOther problems in clinics and salons
- Clients book and then don't turn upA missed appointment is time you can't sell again.A WhatsApp assistant that works 24/7
- Bookings live in five placesDouble bookings upset clients, and free gaps in the day stay empty because nobody sees them in time.Your own business system
- Nobody answers messages after we closePeople who message late are ready to book.A WhatsApp assistant that works 24/7
- Reception answers the same questions all dayYour front desk is busy typing instead of looking after the client in front of them.A WhatsApp assistant that works 24/7
- New clients can't see our prices or how to bookPeople searching for a clinic or salon near them book with someone else who shows prices and makes booking easy.A website that brings customers
Tell me how your business runs.
Step one is a free call. Within 24 hours you get a plan and a fixed price.