Table bookings are on paper, and busy nights get messy
Double bookings upset guests, and empty tables on a busy night are sales you can't get back. I'd fix it with your own business system, in the three steps below.
What it looks like
- Bookings sit in a diary or notebook, and a phone call changes them.
- Two groups are given the same table.
- Booked guests don't arrive and the table sits empty.
How I'd fix it
Build a booking screen that shows which tables are taken for the night.
Let the assistant take bookings on WhatsApp and put them straight on that screen.
Message guests before their booking, so they confirm or release the table.
Your own business system
Stop juggling Excel sheets, WhatsApp groups and paper.
How much is admin costing you?
Move the numbers to match your business. Nothing is sent anywhere.
208 hours a month
QAR 6,240 a month
If a system gave back just a quarter of that, you'd save QAR 1,560 every month.
Based on 26 working days a month.
Talk through your numbersOther problems in restaurants and cafés
- Orders arrive from everywhere at onceCopying orders costs staff time in your busiest hour.Your own business system
- Delivery apps take a cut, even from my regularsYou pay a commission on orders from people who would have ordered from you directly.A WhatsApp assistant that works 24/7
- Menu, price and delivery questions all dayStaff stop cooking or serving to reply, and customers who wait too long for an answer order from somewhere else.A WhatsApp assistant that works 24/7
- I don't know what's really sellingYou keep making and buying things that don't sell, and you run out of the things that do.Your own business system
- Customers can't find our menu or how to orderHungry people choose the place whose menu they can see and whose order button works.A website that brings customers
Tell me how your business runs.
Step one is a free call. Within 24 hours you get a plan and a fixed price.