Proof of delivery gets lost, and disputes are my word against theirs
A disputed delivery can mean unpaid invoices, free re-deliveries or a lost customer, all because you can't show what happened. I'd fix it with your own business system, in the three steps below.
What it looks like
- Signed paper slips are lost, wet or left in a vehicle.
- A customer says it never arrived and you can't show otherwise.
- Photos sit in a driver's phone gallery.
How I'd fix it
Let the driver take a photo or collect a signature on their phone at the door.
Save it against the job with the time, so you can find it in seconds.
Attach it to the customer's record, so it's there when an invoice is questioned.
Your own business system
Stop juggling Excel sheets, WhatsApp groups and paper.
How much is admin costing you?
Move the numbers to match your business. Nothing is sent anywhere.
260 hours a month
QAR 9,100 a month
If a system gave back just a quarter of that, you'd save QAR 2,275 every month.
Based on 26 working days a month.
Talk through your numbersOther problems in logistics
- We copy bookings from calls and WhatsApp by handEvery wrong copy is a wasted trip, a late delivery and an unhappy customer.A WhatsApp assistant that works 24/7
- "Where is my delivery?" calls all dayStaff and drivers spend hours answering one question.A WhatsApp assistant that works 24/7
- Dispatch lives on a whiteboard and in my headVehicles sit idle while other drivers are overloaded, and the day depends on one person being available.Your own business system
- Cash on delivery doesn't add up at the end of the dayDifferences are hard to trace once a few days pass, and you can't tell a mistake from a real problem.Your own business system
- Customers can't find our services or ask for a quoteA business customer comparing companies often goes to the one that looks clear and easy to ask.A website that brings customers
Tell me how your business runs.
Step one is a free call. Within 24 hours you get a plan and a fixed price.