"Where is my delivery?" calls all day
Staff and drivers spend hours answering one question. I'd fix it with a WhatsApp assistant that works 24/7, in the three steps below.
What it looks like
- Customers call and message for updates, and your office calls the driver to find out.
- Drivers are interrupted while driving.
- Customers with a late delivery hear nothing until they ask.
How I'd fix it
Have drivers mark pickup and delivery from their phone, so the status in the system is always current.
Let the WhatsApp assistant answer "where is my delivery?" from that live status, day or night.
Send the customer a message when the delivery is picked up and when it is delivered.
A WhatsApp assistant that works 24/7
Never miss a customer again, even at 2 am.
How much is admin costing you?
Move the numbers to match your business. Nothing is sent anywhere.
260 hours a month
QAR 9,100 a month
If a system gave back just a quarter of that, you'd save QAR 2,275 every month.
Based on 26 working days a month.
Talk through your numbersOther problems in logistics
- We copy bookings from calls and WhatsApp by handEvery wrong copy is a wasted trip, a late delivery and an unhappy customer.A WhatsApp assistant that works 24/7
- Dispatch lives on a whiteboard and in my headVehicles sit idle while other drivers are overloaded, and the day depends on one person being available.Your own business system
- Proof of delivery gets lost, and disputes are my word against theirsA disputed delivery can mean unpaid invoices, free re-deliveries or a lost customer, all because you can't show what happened.Your own business system
- Cash on delivery doesn't add up at the end of the dayDifferences are hard to trace once a few days pass, and you can't tell a mistake from a real problem.Your own business system
- Customers can't find our services or ask for a quoteA business customer comparing companies often goes to the one that looks clear and easy to ask.A website that brings customers
Tell me how your business runs.
Step one is a free call. Within 24 hours you get a plan and a fixed price.